Below you'll find a list of all posts from March 17, 2006
You would think that when you install a successful total quality management (TQM) program, you would see some great side-effects going throughout the organization. But that’s not always true. Installing any new system is tricky and sometimes doing something “good” leads to performance problems.
If you missed on of Jack Fallows’s presentations at the GO Society conference last August, you will be pleased to hear that he will be publishing a portion of his work as a chapter in the new book coming out this fall from that group. It won’t have his spiffy Flash animations to illustrate his points (very spiffy, IMO) but …
A second kind of evidence to suggest that the evolving success of the system has a powerful developmental effect on the leadership comes from the way members of high-performing systems talk about the early formative period of the system. There are consistent statements such as, “We had no idea things would turn out like this”; “In the early years, we …
