I’ve been studying the world of “intelligence testing” for some work I’m doing. Other than my own experience as a small child being subjected to what I recall as two days of evaluation far from my home (actually i had a lot of fun and my mother recalls it as only a few hours), I really knew almost nothing about the world of “Intelligence Quotients” (IQ) and intelligence testing.
I just…
A few years back, I took on my first ISO 9001 project. An IT outsourcing company, then still in North America, wanted to certify the Desktop Support groups at each outsource contract in the world. You can apparently just do one site and certify the operations everywhere. Upper management gave them 90 days to complete the project. Just one quarter.
The site I was working with got chosen and…
In this post, I’d like to continue a thread about “Universals”, or ideas that are higher than Strata 5-8′s (“abstract conceptual”). I will go over some of the previous discussion, talk about the problems of 6th Order communication and maybe make a point or two. If you are coming to this site from outside the theoretical framework, you may want to first understand Elliott Jaques’s argument on…
An article by James Roberson (“CMb 2004–16: ‘Knowledge sharing’ should be avoided”) got me thinking about the problems inherent in the dictive to share knowledge. You know what happens: the boss, who is too small to be your real boss even though he’s your boss’s boss, gathers everyone together and points out that y’all missed some great opportunities because what one group knew…
I’ve been reading The Social Life of Information by John Seely Brown and Paul Duguid. They have an interesting chapter on knowledge and learning, making the point that you can’t capture knowledge: it’s resident in the social network of your group. Sure, individuals have knowledge, but that knowledge is socially created. And you can’t give it away very easily:
Curiously, if knowledge will go…
By investigating the solutions as you are trying to determine the problem, you get farther ahead. If you knew what they problem was, it wouldn’t be much of a problem: you’d just go ahead and fix it. Most of what we do we don’t truly understand what will work or why. We move around by intuition, using analysis to then determine whether we’re on the right track or how to sharpen our focus.
For whatever reason, there’s something about the “Aha!” nature of genius that resists deconstruction. Or reduction. Or even reducing to a broth. One of the problems with many of the current KM theories and practices is that they basically ignore this. It’s as if knowledge and knowing were somehow the big secret. The big secret is guessing and doing. Then figuring out why that might have mad…
I’ve been reading KM articles and discussions lately. Again. I wonder if anyone has ever thought of the problem of different levels of abstraction.
Just because I’m in Software Development doesn’t mean that I want the same level of detail as the guy down the hall. I tend towards big picture thinking, wanting to see the details of the program, more than even any particular project. The guy down…
Marketing and technical writers never really understand poets, either. Poets have more in common with scientists than they do with tech writers. I’ve worked with a couple of young poets, the real deal slumming in tech writing to make some cash. Poetry is the basic research of writing.
Interestingly, on the same week that I read Mark Van Clieaf’s comments about how to succeed at CRM (run it through Marketing before, during and after implementation), McKinsey Consulting runs an article in their Quarterly entitled “Organizing for CRM” by Anupam Agarwal, David P. Harding, and Jeffrey R. Schumacher. They have some very amusing things to say:
In our experience, no temporary…