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Entries Tagged as 'Quality'

Kinston’s & Algie’s guide on how managers can approach decisions

August 22nd, 2008 · 3 Comments

For Friday, here’s “Seven Distinct Paths of Decision and Action” by Warren Kinston and Jimmy Algie from 1989. This paper describes the seven different approaches to decision-making, but note that it’s really about action.

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How Success At TQM Can Be Failure At Managing

March 17th, 2006 · No Comments

Reviewed: John Sterman, Nelson Repenning, and Fred Kofman. “Unanticipated Side Effects of Successful Quality Programs: Exploring a Paradox of Organizational Improvement”. Management Science, 43(4), April 1997. Available online.
Sterman et al. show how a fairly basic model can show the results of a TQM implementation at a largish company. They also discuss the problems inherent in [...]

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Tags: Managing · Quality · Reviews - Articles