(c) 2010 Ardfern (CC BY-SA 3.0)

Standard Process Kill Productivity Because Standardizing Destroys Local Knowledge

Most executives that implement a PeopleSoft or SAP are surprised that productivity takes such a dive in the departments that these systems were supposed to automate. Departments that are dependent on the data see some productivity increase as information becomes more available, but many tasks that used to take a moment (or could, if you were pal-ly with the clerks) …

New York-to-Paris automobile race: [Automobile stuck in snow]

CRM Implementation Woes: How to Make It Work

McKinsey Consulting came out with a CRM article the same week I read Mark Van Clieaf’s comments about how to succeed at CRM — he says to run it through Marketing before, during and after implementation. McKinsey’s piece (Anupam Agarwal, David P. Harding, and Jeffrey R. Schumacher, “Organizing for CRM“, McKinsey Quarterly) has some very amusing things to say: In …

Training in China for the AP1000 reactor. Nuclear Regulatory Commission

How Do You Know If The Training Was Worth It?

While reviewing training literature recently, I stumbled on Daniel R. Tobin’s The Knowledge-Enabled Organization: Moving from “Training” to “Learning” to Meet Business Goals through some serendipitous web searches. My enquiry first led me to his website that dealt with “The Fallacy of ROI Calculations for Training“. An obvious ploy to perk up my ears. The article is an abbreviated version …