A few years back, I took on my first ISO 9001 project. An IT outsourcing company, then still in North America, wanted to certify the Desktop Support groups at each outsource contract in the world. You can apparently just do one site and certify the operations everywhere. Upper management gave them 90 days to complete the project. Just one quarter. …
“He’s such a cold bastard! Even the room gets a chill when he walks in!”
We’re weren’t even out of the room and my consulting pal was already berating our client. He had point: it had been chilly in there, and the client — never someone who filled your heart with bonhomie — was in particularly icy form that day.
[Click through to read how Temperature affects our emotions and even intellectual performance]