J. Scott Armstrong
A few years back, I took on my first ISO 9001 project. An IT outsourcing company, then still in North America, wanted to certify the Desktop Support groups at each outsource contract in the world. You can apparently just do one site and certify the operations everywhere. Upper management gave them 90 days to complete the project. Just one quarter.
The site I was working with got chosen and…
Here’s a repost from 2006 that didn’t make it over. It describes a set of studies that so disturb the basic religion of MBA that it required replication across the world to get published. With minor revisions.
American business rewards competitiveness.
That may seem like a know-nothing statement. Markets reward people with the best product. Most people in America believe that markets are a…