A new study of 100 manufacturing companies in France, Germany, the United Kingdom, and the United States supports the view that IT expenditures have little impact on productivity unless they are accompanied by first-rate management practices.
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Companies should first improve their management practices and then invest in IT. — from “When IT lifts productivity” by Stephen J. Dorgan and John J. Dowdy, The McKinsey Quarterly, 2004 Number 4
Well, duh.
Why is everyone so shocked to learn that good management is the solution and not faster processors? How could people who lived through the the United States’ experience in Vietnam not understand that superior technology does not equal superior performance? You can spend all you want on the best technology, but if you don’t have the strategy to put it to use, it buys you nothing.
Image credit: GPN-2000-000354 Analog Computing Machine in Fuel Systems Building Lewis Flight Propulsion Lab. Via NASA.