This post has been one of my most popular since I wrote it. If you’re coming to this site for the first time, let me know what you thought in a comment below. In January, I scored a copy of the Bros. Heath’s Made to Stick: Why Some Ideas Survive and Others Die as I was working with an Australian …
How Chris Saved the Training In Less Than Two Days (a story for the weekend)
by Michael Baranovsky (GDL 1.2) Have you ever sat in one of those meetings where it seemed like the jackals were circling one of their own injured? I was sitting in a meeting with the department heads of an IT outsource account in Chicago. We had just finished listening to a dry run of some help desk training. It hadn’t …