In my quest for more data about Karen Stephenson’s work, I came across an old New Yorker article by Malcolm Gladwell, the happy camper behind The Tipping Point. The article, “Designs for Working: Why your bosses want to turn your new office into Greenwich Village“, originally appeared 2000 Dec 11. He starts off with a scene from the great Jane …
“Systems development surprise” by Allan E. Alter. COMPUTERWORLD, 1996 Feb 12. Alter reported on results that came out of a study done by P. J. Guinan, Jay Cooperider and S. Sawyer [“The effective use of automated application development tools”, IBM Systems Journal, 36(1), 1997 — although it may be “Software development: Processes and performance“, IBM Systems Journal, 37(4), 1998]. They …
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McKinsey Consulting came out with a CRM article the same week I read Mark Van Clieaf’s comments about how to succeed at CRM — he says to run it through Marketing before, during and after implementation. McKinsey’s piece (Anupam Agarwal, David P. Harding, and Jeffrey R. Schumacher, “Organizing for CRM“, McKinsey Quarterly) has some very amusing things to say: In …
“The Seven Habits of Spectacularly Unsuccessful Executives” by Sydney Finkelstein, Ivey Business Journal, Jan/Feb 2004. I recently passed by Finkelstein’s book, on which this article is based, as I was picking up Social Life of Information, Linked and Six Degrees. (My quest for information on network theory continues.) I wish I hadn’t. This article is both fun from a “let’s …
By contrast, horizontal working-class solidarity exists to a much lesser degree in Japan than in Britain, and in this respect the Japanese would be said to be less group oriented than the British. Japanese workers tend to identify with their companies rather than with their fellow workers…. But the reverse side of the coin is a much higher degree of …
I am going out on a limb here and make a totally unsupported guess: Elliott Jaques’s Requisite Organization Hierarchies can be interpreted as Networks. I think that the reason everyone has been talking about Markets, Hierarchies and Networks as separate classes has to do with how the first two have been implemented and written about in the last 100-200 years. …
Beneviste, Guy. “Survival inside bureaucracy”. In Markets, Hierarchies & Networks, ed. by G. Thompson, J. Frances, R. Levačić & J. Mitchell. London: SAGE Publications, 1991 [1977], pp. 141- Closed sector careers take place either in a single organization or in other organizations that are similar. Knowledge and experience with the organization or the sector are of first importance. Transfers from …
One of the things that Block talks about is for managers to let their subordinates live with uncertainty. When they demand to know your vision, tell them the truth: you don’t know where the company should go right now. “Where do you think the company should go?” I started thinking about that as I read “Structural Holes and Good Ideas“, …
Art Kleiner has an interesting piece about Professor Karen Stephenson, the guru of social network analysis, entitled “The Quantum Theory of Trust“. It’s part of the same strategy+business series where he profiled Elliott Jaques’s requisite organization and felt fair pay work, which I’ve mentioned before. His work is always interesting and you may want to check out the rest of …
Al Gorman has sent me an article that explains in more depth some of the points about incentive systems that he has made on this site. He’s volunteered to have it posted here, so I’ve converted it to PDF for easy, non-threatening viewing enjoyment. It’s interesting that he and Harald Solaas make such similar points. I think that Solaas says …
