Most executives that implement a PeopleSoft or SAP are surprised that productivity takes such a dive in the departments that these systems were supposed to automate. Departments that are dependent on the data see some productivity increase as information becomes more available, but many tasks that used to take a moment (or could, if you were pal-ly with the clerks) …
How Standardization Creates Dis-Order
What happens when you move to standardization? In IT, we’re pushed to do single server loads, unified single-sign on systems, international PKI based Role Based Access Control, and all types of other forms of simplifying, rationalizing and standardizing. But no one ever stops to ask, Does standardizing in IT really make life easier? Not “no one” exactly. Because two researchers …