Below you'll find a list of all posts that have been tagged as “management”
It struck me, after pointing out that Citi’s going from 13 levels of management to 8 was just following the emergent natural hierarchy and so just cutting non-value adding positions, that I never really said why companies get in this mess. If these positions can NEVER add value no matter who is in them, why do companies create them? Probably …
As Mark Nichols describes in “Flat Will Kill You, Eventually: Why Every Company Needs Structure“, flat seems like such a great idea when we start out. It works so well and things go so smoothly. Then everything slides downhill on a runaway shopping cart into hell of recrimination, anger and mistrust. What in the world just happened? Why did the …
“He’s a real software developer,” I told her. “It’s not just that he’s ‘in a different league’”, I said. “He’s playing an entirely different game.” I was sitting with a business lead who oversaw a large IT project. She and I were talking about the best people on the team. I mentioned that Ivan was clearly the best we had. …
I used to think Walmart was the king of retail operations. Smaller operations like Harris Teeter could learn a lot about how to do things from them. But after experiencing customer service in both recently, I know that Harris Teeter could take Walmart to school on basic customer service and loyalty. Harris Teeter, for those not in North Carolina, is …
“Bill Gates has no strategy for Microsoft!” This was the cry of the business and computing press in the late 1980s. It seemed absolutely accurate. Except that it wasn’t. Bill Gates knew something us idiots in the computing world didn’t. Here’s the story.
360º review systems are often dissed by everyone except the people administering them. They’re so-called because they allow everyone in the organization around you — manager, boss’s boss, peers, subordinates and maybe even subordinates’ subordinates — to rate your performance. And that’s the problem: 360º reviews get people to think of things you don’t do well, often for the first time. …
Timespan of Discretion is the biggest point of complaint that the old folks in the Glacier Metal related work (Requisite Organization, Stratified Systems Theory, Career Path Appreciation, work levels or worklevels, etc.). If you’re new, you may be scratching your head about this Time Span of Discretion. Elliott Jaques claimed to have discovered that you could determine the complexity of …
I got some strong comments regarding my post that executives are boobs. I probably should have said “worthless drags on shareholder value who ought to be golden parachuted into a live volcano that resembles the eternal hell they deserve for being lazy good-for-nothings.” But let’s not quibble. Let’s instead deal with what real executive work looks like. And, yes, I’ve …
I’ve been reading the fascinating You’re In Charge — Now What?: The 8 point plan by Thomas J. Neff and James M. Citrin. It’s mostly about how incoming CEOs can handle the first 100 days. What got me hooked is that the process they describe in their first chapter is pretty much the one that I’m writing up about Jos Wintermans at Canadian Tire and Acceptance, Ltd. If you are starting a new managerial job, above Level 3 especially, I’d recommend taking a look at their points. They fluff some elements that require more rigorous thinking, but it is correct in its essentials.
The passage that struck me today is a short one about how a marketing guy, Jeff Killeen, handled the culture shock of starting as CEO at GlobalSpec. GlobalSpec is an engineering-focused company, and here he talks about the struggles he had both in developing a relationship with technical genius & founder, John Schneiter, and the engineers of the company. If you work with engineers or developers, this is relevant.
Let’s take another gander at how a hidden high potential can either get or stay in a that low-level job. It’s counter to prevailing advice you get, so you may want to pay attention. Before I start, I have to emphasize that I’m only talking about Hidden High Potentials (HHPs) and not Normal People. Normals give HHPs advice which is …
